Minerva Serrano

Part of Tech Mahindra Ltd., Activus Connect LLC is a provider of customer experience outsourcing solutions. The company is based in Orlando, FL and operates across 48 US states and, employing over 900 customer care professionals who work remotely to provide clients and their customers with unparalleled support. The company has evolved the traditional approach to BPO and contact center services by leveraging its SmartVirtual™ platform in an exclusive work-at-home setting. Activus provides multilingual, multichannel, voice and non-voice customer care, sales, retention, social media moderation, and technical support services. The company was founded in 2018 by Minerva Serrano, Felix Serrano. Felix Serrano has been the CEO since 2018. Activus Connect was acquired by Tech Mahindra Ltd. on December 03, 2021 for $62 million.